R E G U L A C I Ó N

TÉRMINOS Y CONDICIONES

Undergold dispone este sitio para dar un mejor servicio a sus clientes. Recomendamos leer las siguientes normas y definiciones por las que se rigen todas las compras de los clientes que entran a nuestro sitio web, las cuales aceptas al acceder y realizar tus comprar. Nos reservamos el derecho a actualizar o cambiar los Términos y Condiciones en cualquier momento sin previo aviso, es por esto, les sugerimos leer esta sección cada vez que nos visites.

RESTRICCIONES DE USO: Todo el contenido en nuestra página web incluyendo imágenes, videos, logos, gráficos e ilustraciones del sitio son propiedad intelectual de Undergold.

BLACK FRIDAY

Durante estos días (BlackFriday, Black Weekend y Cyber Monday) tendremos descuentos que van hasta el 50% OFF, válido en todos nuestros canales de ventas y en todas las colecciones, exceptuando nuestra más reciente colección NOVA. No todos los productos contaran con el mismo descuento, este será especificado al seleccionar e ingresar a cada producto.

  • Los descuentos de BlackFriday y demás rebajas, no son acumulables con otros descuentos incluyendo los que se hayan ofrecido con anterioridad por medio de nuestra página web. Posterior a estas fechas especiales de descuentos, podrás volver a redimir los cupones que aun sean válidos o que no hayas podido redimir.
  • Los precios están sujetos a cambio sin previo aviso.
  • Las imágenes de nuestra página son imágenes ilustrativas y pueden diferir del producto real.
  • El descuento aplica sobre el precio inicial del producto.
  • Descuentos válidos hasta agotar existencias o hasta el final de la actividad comercial (lunes 27 de noviembre del 2023), fechas que anunciaran por nuestros canales de comunicación: Instagram, Mail, Página Web y WhatsApp.

En periodo de descuentos de Black Friday, y rebajas, los plazos de entrega pueden incrementarse, pasando de nuestra promesa de entrega de 2 – 5 días hábiles hasta 10 días hábiles. Tener en cuenta que todos los productos están sujetos a disponibilidad en el inventario.  

Los descuentos de Black Friday en nuestra página web serán válidos desde el jueves 23 de noviembre al lunes 27 de noviembre de 2023 o hasta agotar existencias. El jueves 23 de noviembre de 2023, solo tendrán acceso las personas suscritas al Early Access.  El código acceso será enviado un día antes de la actividad de descuento, y sólo será enviado a quienes se hayan suscrito previamente al evento.

CAMBIOS, DEVOLUCIONES Y GARANTIAS BLACK FRIDAY & BLACK WEEKEND

  1. Cambios y/o devoluciones:
  • Aceptamos devoluciones dentro de los 10 días hábiles posteriores a la fecha en la que recibió su compra.
  • Los artículos deben estar en su estado original, sin usar y con las etiquetas originales adjuntas.
  • No se aceptarán devoluciones de artículos que muestren signos evidentes de desgaste, lavado o alteración.
  1. Proceso de Devolución:

Para iniciar el proceso de devolución, el comprador debe ponerse en contacto con nuestro servicio al cliente proporcionando el número de pedido y una descripción detallada del motivo de la devolución.

  • Sí el cambio se realiza por motivo de gusto, (cambio de color o de referencia) o por talla errada, todos los costos de transporte y los demás relacionados que conlleve la devolución del bien serán cubiertos por el comprador.
  • El comprar debe devolver la prenda que desee cambiar a la siguiente dirección: 321 NE 26TH STREET, UNIT 509, 33137 MIAMI, FL. Con destinatario: CHERRY GROUP.
  • Una vez Undergold reciba la devolución por parte del cliente, tendrá un plazo de 4 días hábiles para enviar la respuesta oficial, después de haber verificado todos los requisitos dispuestos para el proceso de devolución, se indicará sí se acepta el cambio o no.
  • Dentro de la comunicación al cliente, este deberá acogerse una de las opciones que tiene Undergold para los cambios:
  1. Cambio por talla.
  2. Cambio por otro color.
  3. Nota crédito en pagina web.
  4. (Undergold tendrá hasta 10 días calendario para realizar el reembolso del dinero pagado)
  • Luego que el cliente escoja una de las opciones dadas para resolver su proceso de devolución, el área de postventa de Undergold tendrá hasta 8 días hábiles para enviar la prenda escogida o informar al cliente de su saldo a favor.
  1. Garantía:

Los productos adquiridos mediante la actividad comercial de BlackFriday y demás rebajas tendrán un tiempo de garantía de 30 días calendario. (Sí es por estampación en semíalta, no importa el tiempo)

  • Los artículos para garantía deben estar lavados o limpios.
  • No se aceptarán cambios de artículos que muestren signos evidentes de mal uso o que se evidencie falta de seguimiento en las instrucciones de lavado demostrando un desgaste o alteración por mal uso.
  • Undergold suministrará la guía de retorno del producto que persiga el reclamo por calidad y asumirá los costos de envió relacionados con nuestra transportadora aliada.
  1. Artículos no reembolsables, no sujetos a cambios y/o devoluciones:

Undergold no aceptará cambios o devoluciones en artículos considerados como bienes de uso personal, como lo son, la ropa interior o productos que se consideren íntimos, como bodies, bikers, boxers y medias, por razones de higiene y seguridad. 

En los casos en los que UNDERGOLD genera la guía del envío, en los casos que aplique, la cual se hará únicamente por medio de la empresa de logística aliada, si el cliente realiza el envío de manera independiente o usa otra empresa de transporte, la responsabilidad del producto y costos asociados recae sobre comprador si llega a existir una pérdida, novedad y/o afectación durante el tiempo en transporte.

El tiempo de procesamiento de devoluciones y cambios puede tener variaciones especialmente en temporada alta donde existe un alto flujo de compras, por esta razón podemos tardar un poco más de lo habitual, el equipo de Undergold trabajará fuertemente para completar el proceso lo más rápido posible.

  1. Contacto:

Para cualquier pregunta relacionada con cambios y devoluciones, el cliente puede ponerse en contacto con nuestro servicio al cliente a través del siguiente correo electrónico   digital@undergoldapparel.com.

We highly recommend reading this information thoroughly, as by browsing our website www.undergoldworldwide.com or purchasing any of our products, you are fully accepting the conditions specified below.
 
  1. MODIFICATIONS TO THE AGREEMENT
 
UNDERGOLD reserves the right to modify the Terms and Conditions at any time if necessary to improve the experience and benefits of our customers. Modified terms will become effective 10 days after they are posted.
 
  1. PAYMENT SYSTEM
 
The products and services offered on this website can only be purchased using the available payment methods.
For international orders, our payment system is managed via Shopify Payments, the worlds leading online payment systems.
 
  1. PRICES
The prices assigned on our international website are in US dollars which do not include the cost of shipping, duties, and taxes.
UNDERGOLD has established a secure payment system for any order placed on the website. The payment will be considered complete once the distributor has sent their confirmation. If the bank does not accept the payment, the order will be automatically rejected, and UNDERGOLD will be exempt from any obligations and liabilities towards the customer.
 
  1. SHIPPING AND ORDERS
Shipping charges will be added to your order, United states and Mexico are currently with free shipping over 50USD. for all other purchases, shipping costs will be calculated at checkout and will be based on your shipping address and estimated weight of your package.
Our shipments are made through FedEx, the delivery time depends on the country and would be sent once the order is approved, which means when the bank or payment system accepts the payment. Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder.
 
  1. DELIVERY TIMES AND CONDITIONS
While every effort is taken to send orders out as quickly as possible, in some instances, orders may take up to 5 working days to dispatch. After dispatch, you should expect an added wait time respective the courier service.
 
Please note that the customers will always be responsible for paying any import bills they may receive.
The ordered products will be delivered to the address indicated by the customer, additionally, the customer will be responsible for any consequences, such as delivery delays, impossibility of delivery, products returned to UNDERGOLD and additional transportation costs, arising from providing delivery information. incorrect or incomplete or for not being available at the time of delivery.
When purchasing products through the UNDERGOLD Marketplace, the delivery conditions will be based on the preferences selected by the user and the available delivery options within the Marketplace. The following are the estimated delivery times.
 
  1. DISCOUNTS
 
When discount coupons are offered, the value of the coupon, the minimum purchase amount required to use the coupon and the dates to be redeemed will be explicitly indicated. Coupons cannot be combined with other promotions and are limited to one use per customer.
  1. CHANGE POLICIES
Hassle-FREE RETURNS

OUR HASSLE-FREE RETURNS POLICY

For all orders: if for any reason you decide not to keep any item you have ordered, you have up to 20 days from receipt of the order to decide whether to return it to us.
  • You must identify the product and the date of purchase.
  • The product must be new, unopened and/or unused, free of odors and perfumes. If the product has been opened, it must be unused, with all original packaging, tags, parts, accessories, complete manuals and labels attached.
  • Underwear (panties, bras, boxer shorts, briefs, socks) do not have change.
  • If there is an error in your order, you can request a change according to these times:
    • Maximum time limit for change (up to 20 days).
    • Promotional items are non-exchangeable.
    • For garments, wallets, handbags and/or shoes: 20 days after purchase.
    • Due to exchange policies, there is no cash refund, a code or virtual voucher is generated to be redeemed within the site, except for the use of the right of withdrawal.
  • Exchanges of garments are made for the amount actually paid.
Ways to request an exchange of a line item (promotional product can only be exchanged by right of withdrawal).
  • Send the change request within 20 working days after receipt of the order to digital@undergoldapparel.com.
  • Go to the nearest physical store, except franchises, presenting the customer's identification card or the invoice.
Transportation and other expenses involved in the return shall be borne by the purchaser. Whose product must be sent to the address 9949 NW 89th Ave Bay 17 Medley, Florida 33178.
After requesting the change, we have these options:
  • Change for size or color of product.
  • Voucher charged for the value of the purchase to be redeemed online.
  • Return of the money (if the right of withdrawal applies).
  1. REFUND POLICIES
 
If a refund is selected, all successfully returned items will be credited to the original payment method used to purchase the items. The original shipping charges will not be refunded. Please note refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Store credit is the quickest option if you would like to order another product in exchange without having to wait for a refund. If a refund is selected and the costumer haven’t returned the order we won’t complete the process.
 
If you have any queries or wish to discuss the returns procedure further, please do not hesitate to contact us at digital@undergoldapparel.com
  1. LOST OR STOLEN PACKAGE
Undergold is not responsible for any lost or stolen shipments and will not pay shipping cost for uncollected packages. However, if your package does not arrive, please contact FedEx for support www.fedex.com/en-us/customer-support.html.
  1. DAMAGED/ OPENED BOX
if you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. please submit a claim via the courier used to ship your order. please also contact us at digital@undergoldapparel.com
 
  1. COLLECTION OF PERSONAL DATA FROM THE USER
The User's personal data may be collected through the Site by registering and opening an account on the Site, in order to participate in promotions, competitions or proceed with the purchase of products using the e-commerce tools made available. To this end, at the time of registration, the User expressly authorises the processing of his/her personal data in accordance with the authorisation text made available, acceptance of which is a necessary step for the creation of the account on the Site.
Personal data may consist of name, identification number, email, telephone, city, date of birth, among others such as consumption habits. The personal data to be processed will be of a private or semi-private nature as appropriate, expressly excluding from the collection, personal data of a sensitive nature, as well as personal data of minors. Those personal data collected will be included in the databases owned by UNDERGOLD CORP and will be used for the purposes set out in this Policy.
  1. PURPOSE OF THE PROCESSING OF PERSONAL DATA
The processing of personal data will be carried out for the purpose of carrying out, by any means, marketing, promotion, own or third party advertising, technical support, marketing, service improvement, consultations, control, enabling means of payment, commercial and consumer assistance, service and technical support of products and services, as well as any other related to products and services, current and future of UNDERGOLD S.A.S. Notwithstanding the foregoing, the User may always request the cessation of sending emails. Likewise, the personal data supplied or obtained by UNDERGOLD S.A.S. may be processed, collected, stored, used, updated, mainly to make possible the provision of its services, for the accounting records that are required and for reports to control and surveillance authorities. Likewise, personal data will be used for administrative, commercial and advertising purposes and contact with the owners of the same.
Likewise, the User grants authorisation for the transfer, communication, transference and/or national or international transmission or assignment of personal data and databases to third parties whether they are responsible and/or in charge in accordance with the business needs of UNDERGOLD S.A.S. For this purpose, the User grants express authorisation for the international transfer of his or her personal data.
UNDERGOLD S.A.S. undertakes that the information it obtains from users will not be shared with companies or third parties that do not have any direct link with UNDERGOLD S.A.S.
  1. SECURITY MEASURES
UNDERGOLD S.A.S. has adopted technical, human and administrative measures that provide security to personal data, avoiding its adulteration, loss, consultation, use or unauthorised or fraudulent access. UNDERGOLD S.A.S. maintains security protocols of mandatory compliance for staff with access to personal data and information systems, in order to ensure the security and confidentiality of the treatment.
  1. EXERCISE OF RIGHTS AND COMPLAINTS
The exercise of rights, petitions, queries, and claims can be made to UNDERGOLD by means of a written letter sent by e-mail to digital@undergoldapparel.com.
This Policy is effective as of November 2015, substantial changes will be duly reported by Undergold S.A.S.
 
  1. INTELLECTUAL AND INDUSTRIAL PROPERTY
 
All content available to users on www.undergoldworldwide.com , including intellectual and industrial property, is the exclusive property of UNDERGOLD or the companies supplying the products.
 
  1. NOTIFICATIONS
 
Any comments or concerns regarding the Terms and Conditions or the Privacy Policy must be explicitly communicated in writing to digital@undergoldapparel.com