R E G U L A C I Ó N
TERMS AND CONDITIONS
Undergold provides this section to offer better
service to its customers. We recommend reading the following norms and
definitions that govern all customer purchases on our website, which you agree
to when making a purchase. We reserve the right to update or change the Terms
and Conditions at any time without prior notice; therefore, we suggest reading
this section each time you visit us.
USE RESTRICTIONS: All content on our website including images, videos,
logos, graphics and illustrations on the site are the intellectual property of
Undergold.
BLACK FRIDAY
During these days (Black Friday, Black Weekend and
Cyber Monday) we will have discounts ranging up to 50% OFF, valid in all our
sales channels and in all collections, except our latest collection (NOVA). Not
all products will have the same discount, this will be specified when selecting
and entering each product information.
·
Black
Friday discounts and other offers are not cumulative with other discounts
including those that have been previously offered through our website. After
these special discount dates, you will be able to redeem the coupons that are
still valid or that you have not been able to redeem.
·
Prices
are subject to change without notice.
·
The
images on our website are illustrative images and may differ from the actual
product.
·
The
discount applies to the initial price of the product.
·
Discounts
are valid while stocks last or until the end of the commercial activity
(Monday, November 27, 2023), dates to be announced through our communication
channels: Instagram, email, Website and WhatsApp.
During Black Friday discounts and sales, delivery
times may increase from our promised delivery time of 2 - 5 business days to 10
business days. Please note that all products are subject to inventory
availability.
The Black Friday discounts on our website will be
valid from Friday, November 24 to Monday, November 27, 2023 or while supplies
last.
Returns polices & warranty.
1.
Changes and returns.
·
We
accept returns within 10 business days from the date you received the products
of your purchase.
·
Items
must be in their original conditions, unused and with original tags included.
·
Returns
of items with obvious signs of wear, washing or alteration will not be
accepted.
2.
Return process:
To start the return process, the buyer must contact
our customer service department, by providing the order number and a detailed
description of the reason for the return.
·
If the
change is made for preference reasons (change of color or reference) or wrong
size, shipping cost and other related costs involved in returning the goods
will be covered by the buyer.
·
The
buyer must return the clothes to be changed to the following address: 321 NE 26TH STREET, UNIT 509, 33137
MIAMI, FL. Con
destinatario: CHERRY GROUP.
·
Once
Undergold receives the return from the customer, it will have a period of 4
business days to send the official response, after having verified all the
requirements for the return process, it will indicate whether the change is
accepted or not.
·
Into
the communication, customer must choose one of the options that Undergold has
for changes:
1. Change by size.
2. Color change.
3. Credit note on the web page.
4.Refund (Undergold will have up to 10 calendar days
to refund the money paid).
·
-
After the customer chooses one of the options given to resolve the return
process, Undergold's after-sales area will have until 8 business days to send
the chosen clothe or inform the customer about his balance.
3.
Warranty
Products purchased through Black Friday and other
sales will have a warranty period of 30 calendar days.
·
Warranty
items must be washed or cleaned.
·
No
changes will be accepted for items with obvious signs of misuse or that show a
lack of follow on the washing instructions or showing wear and tear or
alteration due to misuse.
·
Undergold
will provide the return waybill for the product that is the subject of the
quality claim and will assume the shipping costs related to our partner
carrier.
4.
Non-refundable items, not subject to exchanges and/or
returns:
Undergold will not accept exchanges or returns on
items considered personal use goods, such as underwear or products considered
intimate, such as bodysuits, bikers, boxers and stockings, for hygiene and
safety reasons.
In the cases in which UNDERGOLD generates the shippingguide, in the applicable cases, which will be done only by our allied logisticscompany, if the customer makes the return shipment independently or usesanother transport company, the responsibility of the product and associatedcosts goes on the buyer if there is a loss, incident and/or affectation duringthe time in transport.
The processing time for returns and changes may have
variations especially in peak season where there is a high flow of purchases,
for this reason we may take a little longer than usual, the Undergold team will
be working hard to complete the process as quickly as possible.
5.
Contact us:
For any questions related to exchanges and returns, the customer can get in contact with our customer service team at the following e-mail address: digital@undergoldapparel.com.